Virtual Phone Calls: What is it & How Does it Work? Remote teams of contact center agents in different time zones can elevate the customer experience and improve operational efficiency. Cloud-based services are essential to virtual contact center infrastructure, enabling remote employees to receive routed calls and connect to your company’s network from anywhere, anytime. […]
Lưu trữ Danh mục: Artificial intelligence
What Is Supply Chain Logistics? If the provider has warehouses in several locations, you can split your inventory to move products closer to customers. Along with the costs we’ve covered so far, you’ll also incur fees for order fulfillment and shipping goods to your customers, including last mile delivery costs. The post holder will work […]
Automation in Banking: What? Why? And How? The finance department struggled to actually secure the payment process since the team made multiple bank transfers to merchants every single day. A 100% operational custom-built API within two months, significant hours saved, and complete peace of mind in the security of data. Leaseplan’s financial department is now […]
Natural Language Processing Chatbot: NLP in a Nutshell Additionally, while all the sentimental analytics are in place, NLP cannot deal with sarcasm, humour, or irony. Jargon also poses a big problem to NLP – seeing how people from different industries tend to use very different vocabulary. In addition, the existence of multiple channels has enabled […]